Terms and Conditions

Welcome to GrafiX Ltd! These terms and conditions outline the rules and regulations for the use of GrafiX Ltd's Website and services, located at 23 Station Rd, Sheffield, S35 2XE (registered office address is Soar Works , Sheffield, UK, S5 9NU) and operating under the domain gra-fix.store and grafix.yourwebshop.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use GrafiX Ltd if you do not agree to all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, prevailing law of the United Kingdom. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies We employ the use of cookies. By accessing GrafiX Ltd, you agreed to use cookies in agreement with the GrafiX Ltd's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License Unless otherwise stated, GrafiX Ltd and/or its licensors own the intellectual property rights for all material on GrafiX Ltd. All intellectual property rights are reserved. You may access this from GrafiX Ltd for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from GrafiX Ltd Sell, rent or sub-license material from GrafiX Ltd Reproduce, duplicate or copy material from GrafiX Ltd Redistribute content from GrafiX Ltd This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. GrafiX Ltd does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of GrafiX Ltd,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, GrafiX Ltd shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

GrafiX Ltd reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so; The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party; The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity. You hereby grant GrafiX Ltd a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content The following organizations may link to our Website without prior written approval:

Government agencies; Search engines; News organizations; Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site. These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

commonly-known consumer and/or business information sources; dot.com community sites; associations or other groups representing charities; online directory distributors; internet portals; accounting, law and consulting firms; and educational institutions and trade associations. We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of GrafiX Ltd; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to GrafiX Ltd. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or By use of the uniform resource locator being linked to; or By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site. No use of GrafiX Ltd's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Returns and Refunds Policy

At GrafiX Ltd, we strive to ensure your satisfaction with our products and services. If you are not completely satisfied with your purchase, we offer a refund or exchange subject to the terms and conditions outlined in this Refund Policy.

1. Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- The request for a refund must be made within [number] days of receiving the product.
- The product must be in its original condition, unused, and in its original packaging.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
- Personalized or custom-made products are not eligible for refunds unless they are defective or damaged upon arrival.

2. How to Request a Refund
To request a refund, please contact our customer service team at [email address] or [phone number] with your order details and reason for the refund request. Our customer service team will review your request and provide instructions on how to proceed.

3. Refund Process
Once your refund request is approved, we will process the refund within [number] business days. The refund will be issued to the original method of payment used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

4. Shipping Costs
Shipping costs associated with the original purchase are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error or the product is defective or damaged upon arrival.

5. Exchanges
If you would like to exchange a product for a different size, color, or style, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability and the eligibility criteria outlined in this Refund Policy.

6. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service team immediately with photos of the damage or defect. We will provide instructions on how to return the product for a refund or exchange at no additional cost to you.

7. Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Personalized or custom-made products (unless defective or damaged upon arrival)
- Clearance or sale items

8. Changes to this Refund Policy
We reserve the right to update or change this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Refund Policy on our website. We encourage you to review this Refund Policy periodically for any updates.

9. Contact Us
If you have any questions or concerns about our Refund Policy or the refund process, please contact us at sales@gra-fix.store or 0114 4784783.

Last updated: 13.03.2024

By making a purchase from GrafiX Ltd, you agree to abide by the terms and conditions outlined in this Refund Policy.